One of our clients, an offshore financial institution, split from their parent company and were required to migrate workloads, applications and data from an on-prem/cloud hybrid infrastructure to fully cloud-based, within a very aggressive timeline.
Sidero employed the Assess, Design, Build and Migrate framework to facilitate the programme of work. The initial activities involved understanding what the application landscape consisted of, including any and all interdependencies, infrastructure, user-access, and so on. The design aspect was a consultative approach with the client, building the To-Be state based not only on like-for-like, but also taking into account budgets, timelines & milestones, future operating models and resources/skills.
A fundamental aspect of this part of the engagement was analysing the most appropriate end-state for each application stack/workload, using the 6 R's [Rehost, Re-Platform, Re-factor, Re-purchase, Retire or Retain]. Our consultative approach brought subject matter expertise to the project, allowing us to make sound recommendations to the client.
Once architectural design principles were agreed, we worked with the client to build the agreed operating environments for the necessary workloads. Due to the aggressive timelines involved, the optimal outcome involved re-hosting the majority of the applications, with some re-platforming involved. Subsequent programmes of work will involve optimising these workloads to take into account cloud-native features.
This programme was delivered out of Ireland for a non-Irish based bank with a North American AWS Region as the preferred hosting environment.
Our client wished to design and implement a Digital Services Portal that would allow a mobile operator's customers to order and monitor network communication services in an As a Service Model.
Sidero worked with our client to deliver a digital portal that would become a single pane of glass through which end-users can view the entire Digital Fabric, the on-boarded customers, service usage, existing network capacity etc. The digital service portal is now live, making it the first global SaaS offering from our client, deployed in the public cloud.
Sidero accelerated the client's transformation to an As a Service Delivery model and enabled the client to beat their competition in offering Mobile Broadband Network Communication and Management services in this manner. This enabled our client to increase its market share, target new markets and reduce its costs.
Some of the high-level functional requirements of the dashboard-based portal included day-to-day service operations management, incident management, knowledge management, dashboards for SLAs/KPIS/Reports, as well as user and customer access management and administration. All of the above are available from a simplified access point via the Digital Services Portal.
Sidero provides ongoing support for the highly reliable SaaS system with multi-layered monitoring and automatic/frequent service level availability tests to ensure required availability.